Testimonials
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Here is a selection of messages from some of our many satisfied clients... “The short time it took to put the pool in was truly a great feature. A few days after they started we had a pool to use!! I can’t say enough good things about John and Jacque they were just so good to deal with. John should train people on good customer service. If he has one fault it is that he is a perfectionist, but 99% of the time that is exactly what you want and need. I wouldn’t just recommend John and Jacque I’d say if you went anywhere else to get a pool you’d be a dumb as a sack full of bricks.” “I always thought a brand new swimming pool would be great for our children. When me moved to Gisborne with it’s lovely climate it made us dream about having a swimming pool of our own. My initial concern was whether a swimming pool was going to be easy to maintain and look after. I made the decision to purchase a brand new swimming pool because I really liked the low key and friendly way that everything was explained to us. John & Jacque Patterson were really knowledgeable about every aspect of buying and installing a pool and that gave us the confidence to use their services. We really like that our swimming pool looks great in our property. Our whole family has had hundreds of hours of pleasure and enjoyment in the swimming pool. Our children love it and it’s a great way to entertain family and friends. Having our pool means our family spends a lot more time enjoying each others company. We also seem to entertain a lot more than we used to which is a lot of fun. I would recommend John & Jacque Patterson because you know you are dealing with experts and this gives you a lot of confidence. John & Jacque give amazing follow up and after sales service. They are always there if you have any questions or concerns after you have purchased your pool. John & Jacque are very low key and never try and rush people into making a decision. They know that investing in a new swimming pool is a major investment . So they always take time to make sure their clients have all the information they need to make a good decision. I trust them totally and nice and friendly people to work with.” “I saw a pool display at a local home show and I had a friend tell me how good their swimming pool was. I have always wanted a pool for the family to enjoy. There’s always that feeling of ‘Is it going to be worth it?” as you only use a pool during the summer. But I feel that the time spent in the pool over the warmer days is worth it. The pool you showed me looked like it was super easy to look after. I was really sold on the wonderful follow up service you give to all your clients. I chose your firm because your pools were quicker and easier to install than other designs. And you kept in contact with us. What I really enjoy about our swimming pool is the amount of time my kids spend at home over summer. It’s a great gathering place for family and friends have fun. Our pool is easy to look after and stress free. I would recommend the services of John & Jacque Patterson as they are very friendly and knowledgeable people to deal with. Nothing is too hard for them. Great follow up service! "We would like to thank you for the fantastic job you did installing our Symphony pool. You and your company have been thoroughly professional both through pricing, installation and after sales service. We were very impressed with the care you took installing our pool. The fact that you accommodated our needs and consulted us fully through the installation process provided us much piece of mind. We were also impressed by the quality of materials used and the workmanship adopted during the install. In a number of cases, the equipment supplied exceeded our expectations and demonstrates your commitment to providing a quality product. Thank you again and we wish you all the best." "After a bit of research and many phone calls into pools and pool companies in our local area, we weren't left with a great deal of confidence in the project we were about to undertake. Good ol ' google' came to the rescue when I found "Narellan Pools”. Right from the first phone call with Jacque I knew there was no doubt that this was a company that knew their stuff! Their outstanding knowledge of the industry and relaxed but professional approach left us with the reassurance they can get the job done right. Narellan's fixed quote policy, with no hidden costs and project managed from start to finish meant they were in and out in no time at all - the hardest part was containing our kid’s excitement! I have absolutely no reservations in recommending Narellan Pools to anyone wanting quality of product, service and advice! Thanks Jacque & John - ROLL ON SUMMER!"
"We would like to thank Jacque and John from Narellan's for everything that they have done for us. It took a long time for us to finally get around to having a pool installed but both Jacque and John never gave up on us they were both very patient. We have no hesitation in recommending them to anyone who is looking at adding a pool to their home. The job was done so quick and without any problems. The kids were enjoying the pool just three days after they had started. The pool looks great in the back yard !" Thanks heaps - Dean & Lynne McKay
"What an absolutely marvellous service Narellan provided and when they said the pool would be up and running in 5 days they were right. After being promised similar things with another company I was rather sceptical. My whanau and I have had so much pleasure in our Narellan pool over the summer and there are alot more summers to look forward to. Such beautiful and pleasurable pools to swim in and relax beside. I have already recommended Narellan to several of my work colleagues who are just as impressed. I cannot say enough about John and Jacques team and the service they provided." "I would like to thank John and Jacque for all the support, advice, and help; they have given us in selecting one of their “Narellan Pools”.
Their experience in installing the pool was invaluable with obtaining Council consent and knowing the appropriate trade’s people who had experience with completing the rest of the environs to a finished pool area that will bring many years of use for the kids.
John and Tui, I found were very friendly, always happy in their work, and most of all hardworking. I even noticed that they would pop over sometimes in the weekend on their day off.
I couldn’t believe how quick it took them to dig the hole, let alone the Pool being installed a day or so later, amazing.
A big thanks for uprooting existing tree’s and transferring them to another property.
Our Family, neighbours and friends have all commented in how appealing the pool has made the yard and property more like a resort.
I thoroughly recommend John and Jacque to anyone who is considering putting a pool into their property." |
